Shipping Policy  Aurevia

Last Updated: September 3, 2026

At Aurevia, we want your shopping experience to be simple, secure, and reliable. We carefully process every order and work to get your products delivered to you as quickly as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times are:

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days, where available

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and selected shipping method.

Free shipping may be available on qualifying orders or during promotional periods.

4. Tracking Your Order

Once your order has been dispatched, you may receive a tracking number by email.

Please allow 24–48 hours for tracking information to update after your order has been shipped.

5. Incorrect or Incomplete Address

Please make sure your shipping information is correct before completing your order.

Aurevia is not responsible for delays or additional costs caused by an incorrect, incomplete, or outdated delivery address provided at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist you before the order is dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate the shipment.

If tracking shows that an order has been delivered but you have not received it, please first check with household members, neighbours, and your local delivery carrier.

7. Damaged Items

If your order arrives damaged, please contact us as soon as possible with:

• Your order number

• Photos of the damaged product

• Photos of the packaging

We will review the situation and work with you toward an appropriate solution.

8. International Orders

International orders may be subject to customs duties, taxes, or other import charges imposed by the destination country.

Any applicable customs fees or import charges are the responsibility of the customer unless otherwise stated at checkout.

9. Contact Us

If you have questions about your order or our shipping policy, please contact us:

Aurevia
🌐 https://www.aureviability.com/

We appreciate your choosing Aurevia and thank you for your trust.

Aurevia  Beauty. Wellness. Confidence.