Return Policy  Aurevia

Last Updated: September 3, 2026

At Aurevia, we want you to be happy with your purchase. If you are not completely satisfied with your order, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be in the original packaging

• Include all accessories, tags, and included materials

• Not show signs of damage caused by use or improper handling

Some products may be excluded from returns for hygiene, safety, or other reasons. Where applicable, these exclusions will be identified on the product page.

2. How to Request a Return

Before sending an item back, please contact our customer service team with:

• Your order number

• The reason for your return

• Photos of the product, if applicable

Please do not send an item back without contacting us first, as your return may not be accepted or may be delayed.

3. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

4. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

Send us your order number and clear photos or video of the issue so we can assess the problem and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

5. Exchanges

If you would like to exchange an item, please contact us before returning it.

Exchanges may depend on product availability. If the requested replacement is unavailable, we may offer a refund instead.

6. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, return shipping costs are the responsibility of the customer.

Original shipping charges may be non-refundable.

7. Items That Cannot Be Returned

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

These may include certain beauty, personal-care, wellness, or intimate products.

Please check the product listing or contact us if you are unsure whether an item qualifies for a return.

8. Sale & Promotional Items

Items purchased during a sale or promotional event may be subject to additional return conditions. Any applicable restrictions will be communicated at the time of purchase.

9. Important Note

This policy does not limit any mandatory rights you may have under applicable consumer protection laws in your country or region.

10. Contact Us

For return or refund assistance, please contact:

Aurevia
🌐 https://www.aureviability.com/

Please include your order number in your message so we can assist you as quickly as possible.

Aurevia  Beauty. Wellness. Confidence.